How To Get Your GOtv IUC Number, Username, Surname, And Balance In 2024

Are you looking for a code to get your GOtv surname, IUC number, or account information, including your account balance, GOtv expiration date, and the plan you subscribed to?

This is the right place to get all the above questions answered. Please kindly share this post and drop a comment below to encourage us to make more posts like this and always meet the needs of our readers.

Firstly, before signing in to the MYGOtv application on your phone, you just need a username or surname, together with your phone number and password, and then your IUC number.

GOtv is owned and managed by MultiChoice Group and is one of the most popular and affordable pay-TV services in Africa. Like DStv (also operated by MultiChoice), GOtv makes use of a set-top decoder to broadcast digital channels to customers.

All GOtv decoders have a unique identifier number known as the IUC number. Without your GOtv surname, which is your username, and the phone number assigned to the GOtv, you will lose access to Log In, and you can’t update your GOtv personal information, activate or reset your GOtv account, check your GOtv balance online, change your GOtv package, check your GOtv due date, or clear errors.

The only method provided by GOtv to retrieve your username, surname, or login name is through the online process, in which you must log in with your IUC number and phone number assigned to GOtv. So how can you do that when you don’t have or have forgotten the phone number associated with your GOtv?

Related post: How to know my GoTv Username, Subscription, IUC number, Balance, and Phone number

What’s An IUC Number?

So many people don’t know what an IUC number is, or where to get it. Firstly, what is the GOtv IUC number? An IUC number is a 10-digit identifier number that is unique to a particular GOtv account and GOtv decoder. Your IUC number is on an orange sticker under your decoder. It is linked to your decoder and your customer number that was created with Multichoice when you initiated your GOtv subscription.

In the same way, you can’t own the same phone number or bank account number as someone else, every decoder on the GOtv network has its IUC numbers.

Hence, the IUC number is also known as the Customer number/ID or the Serial number of your GOtv decoder. So if you are asked to provide your GOtv serial number, you should simply provide your IUC number.

IUC Number is not just any number; rather, a very important component of your GOtv decoder and GOtv service at large.

When To Use Your IUC Card Number?

When logging into our digital platforms to make a payment, fix decoder errors, change package, and more, you will always need to enter your smartcard number, mobile number, or surname. Ensure these details are updated with us!

How To Get Your GOTv IUC Number

In this article, I have guided you on how to get your Gotv user ID or IUC number. Without further ado, let’s get into the method.

Method 1:

• Click the MENU button on your GOtv remote.
• Scroll to ‘Information Central’ and click the OK button on your remote.
• Your IUC number should be shown on the screen, in the top-left corner.

Method 2:

If your GOtv is off, and you can access the first method, do not worry just turn the GOtv decoder upside down and you will see your GOtv IUC number like a serial number plate on a red label at the bottom of your GOtv.

How To Get Your GOtv Surname And Username

Now you have gotten your IUC number, just head on to your BANK APPLICATION, I used the Stanbic IBTC mobile banking application. I believe all bank apps have the same function, the solution here is to attempt to subscribe, activate, or pay for a GOtv subscription using your mobile banking application.

Banking application

Open your bank app and locate ‘Pay Bills’, ‘Bill Payments, etc. Click on Cable TV or TV cable service or whatever looks like Cable and TV, select GOtv, and proceed to the place where you have to input your IUC number, input phone number (any phone number will work), GoTv package or bouquet, amount and proceed on subscribing for a plan.

Before proceeding to insert your PIN to complete payment a confirmation text will pop up to confirm the account you are paying to, just like when you are transferring money to a bank account, the name of the account will quickly display for confirmation.

Your GOtv surname or username will be displayed to you, you can now quickly screenshot it or copy it down for later use.

Other methods

You can also use a mobile USSD code, ATM, or internet banking, this same method applies to any of them, or just walk into their center to request the name.

How To Check GOtv Account Balance Online Using The Self-Service Option

If you are a subscriber on GOtv and you love to know your account balance, this piece will help you through. Simply take a moment to read to the end. Ensure you try it out immediately and share your experience thereafter.

Checking the balance on GOtv is a lot easier. You can either check your balance via SMS or the GOtv website online. Below are the procedures for checking the GOtv balance;

To check your GOtv balance via SMS, please follow the steps below;

1. Navigate to your SMS menu on your phone to create one
2. Type ” Balance” and leave a space followed by the IUC number or smart card number and then forward to 4688.
3. You will get a response containing the details you seek.

How To Check GOtv Balance Online

1. To check your GOtv balance online, simply follow the steps below;
2. Log on to https://eazy.gotvafrica.com/en/ng/sign-in
3. Navigate and click on the menu icon
4. From the list of the menu, click on eazy self-service
5. From the eazy self-service list, navigate and click on my account
6. Sign in with your IUC number and phone number. Your account details will be displayed.

For further inquiry, you may meet with a customer service agent of GOtv online through social media (Facebook, Twitter) to help you check the balance if you prefer.

Please ensure you indicate your country when logging your inquiry. You may also ask your installer, they will be of help to you.

Kindly share this post with a friend to help others easily get their GOtv IUC number and login name/username/surname associated with their GOtv. Please drop a comment below if this worked for you.