I forgot my GoTV surname, how to get your GOtv username, IUC number and account information

Are you looking for code to get your GoTV surname, IUC number or account information including your account balance, GoTV expiration date and plan you subscribed to? This is the right place to get all the above questions answered, kindly ensure you share this post and drop a comment below to encourage us make more posts like this and always meet the need of you our readers.

Firstly before signing in the MYGOtv application on your phone, you must need a username or surname rather, together with your phone number and password and then your IUC number. 

GOtv is owned and managed by MultiChoice Group, is one of the most popular and most affordable Pay TV services in Africa. Like DStv (also operated by MultiChoice), GOtv makes use of a set-top decoder to broadcast digital channels to customers. 

All GOtv Decoders have a unique identifier number known as IUC number. Without your GOtv surname which is your username and the phone number assigned to the GOtv you will lost access to Log In and you can't update your GOtv personal information, activate or reset your GOtv account, check your GOtv balance online, change your GOtv package and check your GOtv due date and also clear errors. 

The only method provided by GOtv to retrieve your username or surname or login name is through online process of which you must login with your IUC number and phone number assigned to the GOtv. So how can you do that when you don't or have forgot the phone number associated with your GOtv?

Getting Started

How to get your GOTv IUC number

Let's get into the method I will be discussing shortly. Get your IUC number, IUC Number is that 10-digit identifier number which is unique to a particular GOtv account and GOtv decoder. Same way you can’t own the same phone number or bank account number with someone else, every decoders on the GOtv network have its own IUC numbers.

Hence, the IUC number is also known as the Customer number or Serial number of your GOtv decoder. So if you are asked to provide your GOtv serial number, you should simply provide your IUC number.

IUC Number is not just any number; rather, a very important component of your GOtv decoder and GOtv service at large.


Method 1:

Click the MENU button on your GOtv remote.

Scroll to ‘Information Central’ and click the OK button on your remote.

Your IUC number should be shown on the screen, at the top-left corner.

Method 2:

If your GOtv is off, and you can access the first method, not to worry just turn the GOtv decoder upside down and you will see your GOtv IUC number like a serial number plated on a red label at the bottom of your GOtv.

How to get your GOTV surname and username

Now you have gotten your IUC number, just head on to your BANK APPLICATION, I used Stanbic IBTC mobile banking application. I believe all bank app have the same function, the solution here is to proceed on subscribing, activating or paying for GOtv subscription using your mobile banking application.

Banking application 

Open you bank app locate ‘Pay Bills’, ‘Bill Payments’ etc. Click on Cable TV or TV cable service or whatever looks like Cable and TV, select GOtv, Click to get access to the funding page where you have to input your IUC number, input phone number (any phone number will work), GoTv  package or bouquet, amount and proceed on paying. 

Before proceeding on inserting your pin to complete payment a confirmation text will pop up to confirm the account you are paying to, just like when you are transferring money to a bank account, the name of the account will quickly display for confirmation. There you go, you can now quickly screenshot it or copy it down for later use. 

Other method

You can also use mobile USSD code, ATM or internet banking, this same method applies to any of them or just walk-into their center to request for the name.

How To Gotv Account Balance Online Using The Self Service Option

If you are a subscriber on GoTV and you love to know your account balance, this piece will help you through. Simply take a moment to read to the end. Ensure you try it out immediately and share your experience thereafter.

Checking balance on GoTV, its a lot easier. You can either check your balance via SMS or via the GoTV website online. Below are the procedures for checking GoTV balance;


To check GoTV balance via SMS, please follow the steps below;

  1. Navigate to your SMS menu on your phone to create one
  2. Type ” Balance” leave a space followed by IUC number or smart card number and then forward to 4688.
  3. You will get a response containing the details you seek.


How To Check GoTV Balance Online

  1. To check GoTV balance online, simply follow the steps below;
  2. Log on to http://eazy.gotvafrica.com
  3. Navigate and click on the menu icon
  4. From the list of the menu, click on eazy self service
  5. From the eazy self service list, navigate and click on my account
  6. Sign in with your IUC number and phone number. Your account details will be displayed.


For further enquiry, you may meet with customer service agent of either GoTV online through the social media (Facebook, Twitter)  to help you check the balance if you prefer that. Please ensure you indicate your country when logging your enquiry. You may also ask your installer, they will be of help to you.

Kindly share this post to a friend to help others easily get their GOtv IUC number and login name/username/surname associated to their GOtv. Please drop a comment below if this worked for you.


  1. Thanks For Sharing

    I couldn't find an email for copyright as i want to copy this on https://naijatopmost.com

    Am i permitted ?

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